Customer Service

Quality
We only import high quality glass vases, candles and accessories. Many vases are imported from Europe, cut and polished by hand. Candles are long burning, smokeless and dripless. Accessories and embellishments are custom designed to be unique and up to current style trends.

Shipping & Delivery
We currently ship Canada wide. We do not ship to Post Office Boxes. We ship using UPS. Shipping rates are based on the weight of your parcel and your delivery postal code. You are able to receive a shipping quote by adding the items you wish to purchase to your shopping cart. You will obtain an “estimate shipping” quotation before completing your purchase. Large orders with multiple items may ship at different times, in separate boxes. You can keep track of the shipment through the tracking number you have been provided. We are not liable for any delays that arise with the courier company. We highly recommend opting for the signature option upon check-out. You can contact us with orders over $500 to receive a better shipping rate, prior to completing the purchase check out.

Local Customers
Local customers from the Greater Toronto Area are welcome to opt for the local pick up. Our pick up is located in Streetsville (Mississauga). You will be contacted once you place your order to schedule a convenient pick up time. Local pick up is available by appointment only.

Privacy & Security Policy
The Centerpiece Shoppe will never sell, share or rent individual personal information with anyone without your advanced permission. Information submitted to The Centerpiece Shoppe is only available to employees managing this information for purposes of shipping inquiries, sending you e-mails based on orders and requests for information. You can unsubscribe from our newsletter at any time. Our check out system uses industry standard SSL (secure socket layer) to ensure your information is kept secure.

Orders and Returns

*Returns

Returns are accepted within 7 days after receiving your order. You must notify us before returning any items. Please contact customer service representative to receive a Return Authorization Number. Any items returned without this number will be rejected. Please write the R/A Number on the box (es). Returns are subject to 15% re-stocking fee. Returned merchandise must be in original condition, unaltered. Shipping and handling fees are non-refundable. You can expect a refund within 2 weeks on the accepted items. Candles are non-refundable during the high temperature weather, between June 1st and September 30th.

*Cancellations

You must contact us by phone within 2 hours after placing the order to cancel the order. We will gladly cancel your order without any additional fees.

You cannot cancel an order once it has shipped.

*Replacements/Damages

All parcels are inspected and packaged properly when leaving our warehouse.

Shipping damages are rare but unavoidable. You must report any damages within 7 days of the delivery of your parcel.

Please take the following steps when you receive a broken item(s):

  • Please keep the broken items as proof. Courier company may request to pick it up. (up to 14 days)
  • Contact us immediately.
  • Forward us a picture of the broken/damaged item(s). Please do not remove the items from the box if it’s not safe to do so.
  • We will issue a refund once the claim is accepted.

We will cover the costs of shipping back items that were sent to you incorrectly, in our error. They will be replaced by the correct items, as long as they are in stock.

*Viewing orders

Please log into to your account to view your order status. You can also access your past orders.

*Updating account information

By logging into your account you are able to access and change any personal information.